Frequently Asked Questions

Whether you're curious about how our items are made, looking for care tips, or need assistance with an order, you'll find helpful information here. If you don't see your question listed, please feel free to reach out to us - we're always happy to help!

What makes Haven Rose special?

Haven Rose handmade items are special because they are crafted with thoughtful intention and care that mass-produced products can't match. Each piece reflects the maker's creativity and dedication, often resulting in unique, one-of-a-kind items.

What are your bags made of?

All of our bags are made of 100% cotton. The inner padding used to produce the quilted outer piece is a 80/20 cotton/polyester blend.

Can I wash my new bag?

The best way to clean your bag is to spot clean with a damp cloth and mild soap, or to hand wash and air dry. All fabrics are pre-shrunk before being sewn so there will be no shrinkage.

What are your candles made of?

Our candles are made with 100% USA grown soy wax, wooden wicks, and a blend of non-toxic fragrance oils that consist of natural and synthetic ingredients.

Why do you use synthetic fragrances?

We use phthalate-free oil blends which are safe for use in candles because they are specifically formulated without harmful chemicals or carcinogens. They not only allow for consistent scent performance but also give us the ability to create a broader offering to our customers. 

Can I change/cancel my order?

We understand, sometimes you change your mind or realize you made a typo. If you need to change or cancel your order please contact us within 24 hours at: support@havenrosesupplyco.com

Haven Rose Supply Co. is not responsible for lost packages due to an incorrect shipping address.

Do you accept returns/exchanges?

If you aren't completely satisfied with your purchase we'd love the opportunity to make it right! Contact us with your order number at: support@havenrosesupplyco.com within 14 days of purchase and we'll get the process started. 

PLEASE NOTE: For a return or exchange to be accepted the item must be unused and in it's new, original condition. We are unable to refund shipping fees.

Why support handmade?

Supporting handmade means supporting small business, local community, and sustainable practices. Haven Rose products are carefully made in small batches with attention to detail. They carry a story, making them not just products, but meaningful keepsakes.